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Free standard shipping on orders over R1000
Damage Claims: Contact carrier for damaged orders. Returns & Exchanges: Items can be returned within 14 days with proof of purchase, in unworn, unused, and saleable condition with original packaging and tags. Hygienic items cannot be returned. Gift vouchers are non-refundable.
Defective Goods: Defective items can be returned within three months with proof of purchase for repair, exchange, or refund in the form of a gift card.
Merchandise, Appliances, and Electrical Products: These can be refunded or exchanged within 14 days with valid proof of purchase, in unused, original packaging, and with price tags attached. Appliances and electrical products are subject to manufacturer/supplier warranties.
Premium Items: Premium items cannot be returned or exchanged.
Padel Equipment: Each brand has its own warranty terms. Warranty does not cover certain types of damage.
Online Purchases: Items can be returned or exchanged at the store. Faulty or damaged items can be reported to Customer Care.
Order Cancellations: No cancellations or changes to orders are accepted once placed. Goods can be returned under the Returns Policy.
Refund Process: Refunds will be processed within a reasonable time frame. Credit card refunds may take 14-21 working days. Refunds will be issued to the original payment method. Same-day delivery goods can only be returned at the store. Contact Customer Care for returns if you do not live near a store.
Exchanges: One free exchange is allowed per order. Subsequent exchanges will be charged at R100 per trip.
Contact: For any queries, contact Customer Service via phone or email. See the full refund policy here.
The Vialli Laraine Crossbody is a black bag with gold-plated hardware and stud details. The typical description highlights its style and features, but specific care instructions are generally not provided on the product page itself.
Based on general leather care guidelines for similar products, you can maintain its condition by following these recommendations:
Vialli Laraine Crossbody Care Instructions
Avoid Liquids and Stains: Keep the bag away from water, perfumes, makeup, oils, and alcohol. If it gets wet, gently pat the area with a soft, natural-colored cloth; do not rub vigorously.
Prevent Damage: Avoid contact with rough or abrasive surfaces to prevent scratches on both the leather and the studs. Do not overload the bag, as this can cause it to lose its shape or stress the seams.
Cleaning: Gently wipe the surface with a soft, lint-free cloth to remove dirt or dust. For more stubborn stains, use a leather stain remover or a 50/50 mixture of vinegar and water on a damp cloth, performing a spot test first. Avoid generic cleaning products like shoe polish or solvents.
Storage: Store the bag in a cool, dry place and use its protective dust bag to shield it from dust and light. To maintain its shape, pad the interior with natural-colored tissue paper. Avoid storing it in plastic bags, which can trap moisture.
Professional Care: For deep cleaning or significant damage, consult a leather specialist.
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