Refunds & Exchanges

1. To return any goods, a receipt/ till slip or gift receipt must be produced.
2. Should you wish to exchange or return goods purchased within 14 days, we will exchange them or, if you are returning the goods, accept them and reverse the transaction and give you a refund in the form of a Gift card, provided that:

2.1 The goods have not been worn and/or unused with the original, sealed packaging and tags attached;

2.2 The goods are in a saleable condition;

2.3 For hygienic reasons, sports equipment, underwear, socks and earrings may not be returned or exchanged;

2.4 Gift vouchers will not be refunded; and

3. Three Months return policy for defective goods

3.1 We may be able to repair or exchange defective merchandise provided proof of purchase is produced.

3.2 We will accept return of the defective goods and reverse the transaction and refund you in the form of a Gift card provided proof of purchase is produced.

4. Refund or exchange merchandise, appliances and electrical products

4.1. We will refund or exchange merchandise, appliances and electrical products provided that:

• there is valid proof of purchase;
• it is within 14 days of purchase;
• it is in its original packaging or condition, i.e.:
  • it is unused and the price tag is attached.

 

4.2 Appliances and electrical products will be repaired, replaced or refunded subject to the manufacturer / supplier warranties, provided that:

• the product was used in accordance with the manufacturer’s terms of use and there is no evidence of structural damage or abuse;
• the original components and accessories are also returned; and
• the original plug has not been tampered with.

 4.3 Sedgars X Premium

• Please note that due to the exclusive and high-value nature of our premium items, we do not accept returns or exchanges. This policy is in place to ensure that we can maintain the quality and authenticity of our premium products.

 4.4 Sedgars Padel Equipment

• With every Padel racket, each brand has their own warranty terms and conditions. These T&C’s will cover any abnormalities in materials and defects in workmanship.

  A warranty will not be granted, if the manufacturer believes that the damaged has been caused by any of the following: 

  • Damage caused by the impact of the racket on any object, such as the wall, the ground, a playing partners racket, the net or the cage/fence.
  • Damage caused by playing in wet conditions and with wet balls.
  • Damage done to the racket due to it being exposed to excessive heat or cold for long periods of time.
  • Damaged caused by playing with Tennis balls. They are much heavier and harder than Padel Balls.
  • Chips or cracks as a result of impact with any object(s) other than a ball.
  • Any damage done to the racket by falling on it.
  • Damage done by using the racket outside of its intended purpose.
  • Damage due to normal wear and tear. Rackets have a lifespan.
  • Rackets used in a rental or commercial environment.

  Any warranty claims can be sent to websedgars.co.za. Please note that Sedgars is a retailer, who purchase products from Distributors.The final decision on warranties and exchanges is not our decision, it is for the manufacturer.

5. Online Purchases

5.1 You can choose to return or exchange your item at our store.

5.2 If the item is faulty or damaged, you can contact our Customer Care team on 016-422-3804 as soon as possible.

6. Order cancellations for Online Purchases

6.1 No cancellations of Orders or any changes thereto will be accepted, and the Goods will be delivered to the Delivery Address supplied in the Order.

6.2 You should verify that your Order is accurate before you submit it. You will, however, be able to return Goods under the Returns Policy.

6.3 If we cannot reach you using the contact details you provided in the Order, after having made reasonable attempts to contact you, we will cancel the Order and refund any money paid in the same method used to pay for it.

6.4 Delivery Fees will be charged if you return Goods for change of mind or you made an incorrect selection, including if you ordered the incorrect size, colour etc.

6.5 Goods can only be returned in accordance with these Terms and the Returns Policy.

6.6 Sedgars  will process any refunds within a reasonable time of agreeing to do so.

6.7 Credit card Refunds may take up to 14 - 21 working days.

6.8 If the original payment was made:

6.8.1on a credit card, refunds will be processed on the same card as the original payment was made.

6.9 Same Day Delivery Goods can only be returned at our store.

6.10 If you would like to make a return under the Returns Policy and you do not live near our store, please call Customer Care on 016-422-3804 to make an alternative arrangement.

6.11 If you are uncertain about any aspects relating to our Returns and exchanges Policy then contact our Customer Service team via phone 016-422-3804 or email web@sedgars.co.za