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Free standard shipping on orders over R1000
Damage Claims: Contact carrier for damaged orders. Returns & Exchanges: Items can be returned within 14 days with proof of purchase, in unworn, unused, and saleable condition with original packaging and tags. Hygienic items cannot be returned. Gift vouchers are non-refundable.
Defective Goods: Defective items can be returned within three months with proof of purchase for repair, exchange, or refund in the form of a gift card.
Merchandise, Appliances, and Electrical Products: These can be refunded or exchanged within 14 days with valid proof of purchase, in unused, original packaging, and with price tags attached. Appliances and electrical products are subject to manufacturer/supplier warranties.
Premium Items: Premium items cannot be returned or exchanged.
Padel Equipment: Each brand has its own warranty terms. Warranty does not cover certain types of damage.
Online Purchases: Items can be returned or exchanged at the store. Faulty or damaged items can be reported to Customer Care.
Order Cancellations: No cancellations or changes to orders are accepted once placed. Goods can be returned under the Returns Policy.
Refund Process: Refunds will be processed within a reasonable time frame. Credit card refunds may take 14-21 working days. Refunds will be issued to the original payment method. Same-day delivery goods can only be returned at the store. Contact Customer Care for returns if you do not live near a store.
Exchanges: One free exchange is allowed per order. Subsequent exchanges will be charged at R100 per trip.
Contact: For any queries, contact Customer Service via phone or email. See the full refund policy here.
To clean your Classic Clogs, slides, and other styles made only with our signature Croslite™ foam material, simply rinse away any loose dirt, then handwash or dab them with a damp cloth, mild soap and cold water.
For lined styles, we recommend cleaning the fur by rubbing a soapy cloth over the surface of the fur, lightly.
To clean your Canvas Upper styles, shoes can be briefly soaked, lightly brushed, and air dried for cleaning. Avoid using harsh detergents and dry in a well ventilated, cool location.
Leave your Crocs™ to dry naturally and out of the sun.
Extreme heat can cause the shoes to shrink or warp, so keep them away from direct sunlight or a forced-air heater.
Cleaning your Crocs™ using the washing machine is at your own risk.
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